SKY HOTEL TERMS AND CONDITIONS
Sky Hotel Kraków is owned by Sunshine Property Limited Liability Company, with its registered office in Poland, Cracow (31-034) at Lubicz Street 9, registered by District Court for Cracow Downtown in Cracow the XI Economic Department of National Court Register the KRS number 244583, and NIP 5262888549
1 GENERAL PROVISIONS
2 HOTEL NIGHT
3 BOOKING AND REGISTRATION
4 SERVICES
5 GUEST LIABILITY
6 LOST, FOUND AND UNCOLLECTED GOODS
7 DISPUTE RESOLUTION
8 ADDITIONAL PROVISIONS
GENERAL POLICIES FOR BOOKINGS SKY HOTEL KRAKOW
Following document regulates the conditions of making, cancelling, payment and validity of bookings
POSSIBLE WAYS OF BOOKING ROOMS IN SKY HOTEL KRAKOW
Booking can be done by:
After making booking, according to one of procedures listed above, Sky Hotel Krakow will send to provided e-mail address or fax number preauthorisation form (preliminary booking confirmation) except in case of procedure “4” listed above.
Necessary condition for making Sky Hotel Krakow law binding booking is filling proper form. Booker is obliged to remit amount equal to total cost of reservation.
Special booking and payment conditions may apply to special offers.
Guest making reservation in Sky Hotel Krakow is obliged to confirm in written form, that provided credit/debit card has not been stolen, was used with the permission of the rightful owner and belongs to the person whose data appears on the card. It means that, while making the payment in Sky Hotel Krakow the card was not used by an unauthorised person.
In case of remitting the payment using bank transfer, payment should be done using following Celestin Residence bank account details:
Bank account: Alior Bank Spółka Akcyjna
BIC/SWIFT: ALBPPLPW, IBAN: PL 05 2490 0005 0000 4530 9516 4849
Reservation will not become guaranteed in case of lack of prepayment or funds on provided credit card. In all remaining and not mentioned above cases, full payment during check in is required. In order to freely use any additional services offered by Sky Hotel Krakow (open bar, minibar), preauthorisation on credit card or cash deposit equal to possible costs of given services is required.
Cost of all additional services will be based on available at the day of booking price list.
BOOKING CANCELLATION
Booking cancellation policy
1) Standard Offer:
2) Guaranteed Offer:
Additional cancellation policy may apply to special offers.
In order to cancel or change reservation, Guest should contact reception using:
info@skyhotelkrakow.pl
phone: +48 12 306 55 00 / +48 512 891 212
in case of correct cancellation according to rules above, prepayment will be refunded immediately the same way prepayment was done.
Fee for cancellation will be deducted from payment according to rules above or from provided credit card. In order to make cancellation valid, written information is required.
Shortening stay
Free of cost of shortening the stay is possible only in case of Standard Offer. In order to shorten the stay free of cost, reception should receive such information before 12:00 local time at they day of requested check out. Request to shorten stay made after 12:00 will not be considered valid. Shortening stay is not possible in case of Guaranteed offer, what means the charge will remain unchanged.
Personal information
During the process of making reservation, booker agrees to store personal data in Sky Hotel Krakow secured database. Provided data will be used only to complete reservation process and marketing purposed according to rules described in “regulations from 28.09.1997r. about protecting personal data”.
Acceptance of Terms & Conditions
Making reservation means acknowledging Terms & Conditions, while singing registration card during check-in means accepting and abiding rules according to Sky Hotel Krakow Terms & Conditions.
MISCELLANEOUS INFORMATION
Check in starts at 14:00, check out ends at 12:00.
Prices provided in price list are given in gross value.
Sky Hotel Krakow reserves right to change and use different price list for periods such as holidays, summer or long weekends.
Provided prices include (except certain offers):
- accommodation in comfortable room with all his amenities,
- luggage room,
- free of charge wireless Internet connection
Children 0-3 years old – breakfast free of charge,
Children 4-11 years old – breakfast 50% of the price,
Children 13-17 years old – breakfast 75% of the price,
Adults 18 years old or older – full breakfast price,
Children 0-3 years old - accommodation with no additional charges, baby bed free of charge,
Children 4-12 years old – sleeping with parents in same bed – free of charge,
Children 13 years old or older – full accommodation price.
Unassisted check in can be done only by at least 18-year-old Guests, confirmed with proper identity card.
Payment for accommodation, including extending stay, should be done at the check in. Any other services should be paid before check-out.
Any complaints should be addressed to:
info@skyhotelkrakow.pl or by phone. +48 12 306 55 00 / +48 512 891 212
INFORMATION CLAUSE FOR THE CLIENTS OF SKY HOTEL KRAKÓW
Pursuant to Article 13(1) and (2) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as GDPR, this is to inform that:
Your personal data may be subject to automated decision-making, including profiling, as referred to in Article 22(1) and (4) of GDPR, which will be carried out in accordance with the mandatory provisions of law. Sky Hotel Kraków makes automated decisions on the basis of personal data, including profiling - unless you have not given your consent to profiling. Profiling involves the use of historical personal data acquired by Sky Hotel Kraków in connection with the provision of accommodation services to its guests.