Terms and Conditions

SKY HOTEL TERMS AND CONDITIONS

Sky Hotel Kraków is owned by Sunshine Property Limited Liability Company, with its registered office in Poland, Cracow (31-034) at Lubicz Street 9, registered by District Court for Cracow Downtown in Cracow the XI Economic Department of National Court Register the KRS number 244583, and NIP 5262888549

1 GENERAL PROVISIONS

1. Terms and conditions define terms of service, liabilities, and the rules of acceptable conduct during the Guest stay at the premises of Sky Hotel Krakow and also, the t /c’s constitute an integral part of the accommodation agreement, which is deemed to be legally binding whenever the Guest has signed the guest registration card, or has made a reservation, or has made a payment for the stay at Sky Hotel Krakow. When doing so, the Guest will be also deemed to have read, understood, and accepted the terms and conditions for using the premises of Celestin Residence.
2. Terms and conditions apply to all individuals staying at the premises of Sky Hotel Krakow.
3. The copies of terms and conditions are available for the Guest interest at the reception, and, in each room.

2 HOTEL NIGHT

1. The hotel accommodation is rented on the hotel nights basis.
2. Check-in time is from 14:00 and check-out time is by 12:00 the next day.
3. Late check-outs are available on request subject to room availability and occupancy level. The guest is kindly requested to check with the Hotel's Front Desk by 11:30 on the departure day on availability of late check-out. Free late check-out may be available for the check-outs by 14:00. An extra charge may be incurred for late check-out after 14:00. The extra charge may vary and is established with the reception.
4. Sky Hotel Krakow reserves the right to terminate the late check-out arrangements in the event of the missing payment for original booking.
5. In the event of an early check-out, the Guest shall report this fact with the Hotel's Front Desk by 12:00 on the day, otherwise another hotel night is started.

3 BOOKING AND REGISTRATION

1. All the hotel guests are required to present the photographic ID and to sign registration card with the Hotel's Front Desk immediately on arrival to comply with the hotel registration policy.
2. The subletting or re-letting of the rooms provided as well as use thereof for other purposes than accommodation are strictly forbidden and require the prior written consent of the hotel. Should the hotel not provide you the consent to such subletting or re-letting, this shall not create any right of rescission on the part of the customer.
3. People not registered as hotel guests may not visit or stay in a guest's room between the hours of 9 pm and 7 am. After 9 pm Guests should check-in the persons being in his room. Consequently, an extra fee of 200PLN for each unauthorised guest may be added.
4. Sky Hotel Kraków may refuse to accept a Guest who during a previous visit violated the terms and conditions, in particular through causing the damages to the property, causing injury of other Guests or employees of Sky Hotel Krakow.
5. As a part of check-in process, Sky Hotel Krakow shall request from the Guest the permission to pre-authorise credit card or to pay a cash deposit for the amount of the entire stay. The hotel is NOT charging the Guest’s credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, only by the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on the Guest’s card via issuing bank. A pre-authorisation can be held on the Guest’s card for a minimum of 10 to 15 working days. Pre-authorisation should be released via issuing bank automatically, if not the Guest will need to contact his bank.
6. The status of the guest reservation is guaranteed if payment complies with the terms of the booking policy. Failure to do so may result in cancellation of the booking.
7. In the event that the Guests decides to shorten the stay at Sky Hotel Krakow, the hotel shall not process a refund for ongoing hotel night.
8. The door of each hotel room is operated with individually assigned key card. The penalty of 50 PLN automatically applies whenever the key card has been lost or damaged.

4 SERVICES

1. The services provided by Sky Hotel Krakow comply with the governing laws and standards.
2. Should the guest wish to pass any comments or concerns with regards to the quality of the offered services, then the hotel kindly requests to report them ASAP with the Hotel Front Desk. Guest feedback is very important to us and should enable us to improve the standard of the services.
3. Sky Hotel Krakow is obliged to ensure:

• Quiet, peaceful and comfortable enjoyment during the stay for each Hotel Guest;
• Safe stay, including confidentiality of information about the Guest;
• Professional and polite attendance in relation to all the services provided by Sky Hotel Krakow;
• That housekeeping and undertaking all of essential maintenance repairs of the appliances and equipment is to be performed in the absence of guests, or in the presence of the Guests if specifically requested; the replacement of the bed linen and towels on regular basis and also on guest’s request.

1. Additionally, Sky Hotel Krakow can provide the guests with the following free optional services:

• Essential information relating to the stay and travel arrangements;
• Wakeup calls;
• Luggage storage;
• Taxi booking.

5 GUEST LIABILITY

1. Children under 16 years of age should stay at Sky Hotel Krakow under the constant supervision of legal guardians. The legal guardians are responsible for any damage caused by their children. The legal guardians entirely owe a duty of care to their children.
2. The guest accepts full liability for any damage of the appliances and equipment in Sky Hotel Krakow, arising from his fault or the fault of persons visiting him. Sky Hotel Krakow reserves the right to charge the guest's credit card for damages after his departure.
3. In case of breaching the terms and conditions Sky Hotel Krakow may refuse to provide services to Guest. Such Guest is obliged to immediately comply with the formal demand of Sky Hotel Krakow to make a payment for the existing services and/or for possible damages. Consequently, such guest is instructed to leave the residence immediately.
4. Having considered the risk and safety regulations each guest is kindly requested to make sure that all the lights and electrical appliances had been switched off, and also, that all of the water taps and doors are fully closed. In addition, please be advised to make sure that the safety alarm of the entrance door is not sounding.
5. In compliance with the risk and safety regulations, smoking is strictly forbidden at the premises of Sky Hotel Krakow. Consequently, smoking tobacco or similar products, including electronic cigarettes, as well as, causing fire or fire-related damages to hotel’s appliances and equipment are strictly prohibited. Should the guest violate the smoking tobacco and electronic cigarettes regulations the penalty in the amount of 800 PLN is to be charged. In the event of fire alarm activation caused by the guest’s misconduct the penalty in the amount of 2 500 PLN is to be charged. In the event where the fire alarm system cannot be manually deactivated and restarted via the personnel of Sky Hotel Krakow, the penalty of 5 000 PLN may be applied whenever the assistance of the Fire Brigade is required. The fire alarm system can give a false alarm caused by the steam from a shower or boiling water - please be advised that in such circumstances the penalties as above may be applied as well. Thus, please be kindly advised to make sure that the steam or any other vapours are not aiming the smoke detectors in the room. Additionally, the bathroom door should stay closed.
6. In the event of the delayed payment or non-payment for the services provided by the hotel to the guest, the guest’s belongings may be secured as a deposit in completion with the governing law.
7. The conduct of the guests alongside with their visitors should not infract the statutory right to quiet and peaceful enjoyment that applies to the other guests. Consequently, the representative of Sky Hotel Krakow may refuse to continue providing contractual services to a guest that breaches this clause.
8. The guest should notify the Hotel’s Front Desk regarding any damage, defect or deficiency immediately.
9. In case of the staining of hotel’s bed lining, especially whenever the staining is permanent or difficult to remove, the guest may be requested to pay a fee in the amount as follows:

• deep staining - per towel - 50 PLN, per pillowcase or bed sheet - 80 PLN, per duvet cover - 120 PLN, per duvet - 250 PLN;
• permanent staining - per towel - 70 PLN, per pillowcase or bed sheet - 150 PLN, per duvet cover - 200 PLN, per duvet - 350 PLN.
• In the event of damaging the appliances or equipment in guest’s room, the guest may be requested to pay a fee in the amount as follows: glass - 20 PLN, cup - 40 PLN, water carafe - 50 PLN, desk - 700 PLN, window glass - 1000 PLN, television - 2000 PLN, telephone - 100 PLN, security safe - 300 PLN, fridge - 550 PLN, coffee set - 350 PLN.

6 HOTEL LIABILITY

1. The hotel is liable for the loss or damage of items brought in by persons using its services to the extent specified in the provisions of art. 846 - 852 of the Polish Civil Code.
2. The guest should notify the reception of the occurrence of damage immediately after it is discovered.
3. The hotel is liable for the loss or damage of money, securities, valuables or items of scientific or artistic value ONLY if these items are deposited for safekeeping at the reception or in the safe in the room occupied by the guest. All hotel rooms are equipped with safes placed in the wardrobe.
4. The hotel reserves the right to refuse to accept high-value items, significant amounts of money exceeding the possibility of storing in the hotel deposit, as well as bulky items, the deposit of which is difficult.
5. The hotel is not responsible for damage or loss of a car or other vehicle belonging to the Guest, items left in it and live animals, regardless of whether these vehicles were parked in the car park at the back or in front of the hotel. Parking in the hotel car park is at your own risk. Hotel employees do not provide parking services.

7 LOST, FOUND AND UNCOLLECTED GOODS

1. Any personal belongings left in the room by guest will be securely deposited at Sky Hotel Krakow for the period of 3 months. Consequently, the guest should be advised to either collect the belongings in person or to organise postage / courier delivery at guest’s cost within the period of 3 months.
2. Food products are excluded from clause 6.1 and are to be securely deposited for a period of 24 hours only.

8 DISPUTE RESOLUTION

1. Any dispute arising out of these general terms and conditions and the services of Sky Hotel Krakow shall elusively be submitted to the competent customer care representatives of Sky Hotel Krakow.
2. All disputes should be issued with the Hotel’s Front Desk. Consequently, the disputes are to be thoroughly considered via the Managing Director of Sky Hotel Krakow.
3. Please be advised to issue your dispute as soon as such dispute arises in order to allow Sky Hotel Krakow to deal with the dispute promptly.
4. The original polish version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version.

9 ADDITIONAL PROVISIONS

1. The Sky Hotel Krakow is completely restricted for the animals. The exception is the guide dog and/or permission by the receptionist. This permission may be issued upon the cash payment of in the amount of 150 PLN per day for one animal.
2. If any equipment (solid and moving parts) damage will be made by the guest staying in the room during accommodation period, the charge will be incurred for a sum of money based on the valuation made by the Sky Hotel Krakow’s staff. In addition, this amount will be increased by two consecutive nights’ accommodation according to the price list valid for the day.
3. In accordance with the Act of April 8, 2010 with amends regarding the Health Protection Act, is strictly forbidden to use or smoke tobacco inside the facility (§5. Act 5).
4. It is forbidden to store in the rooms dangerous goods - weapons and ammunition, flammable materials, and explosives.
5. The guest consents to the storing and processing of personal data in accordance with the Law on Protection of Personal Data (Dz. U. of 2002. 101, Pos. 926, with amends), and also, in accordance with General Data Protection Act dated 25.05.2018 by Celestin Residence for the purposes of the guest’s check-in and accommodation in the residence and other services provided by Sky Hotel Krakow. The guests have the right to inspect and correct their personal data.
6. It is forbidden to behave obscenely within the premises of the Sky Hotel Krakow (e.g. causing mischief in common areas). The employee may refuse to continue providing services to a person who breaches this clause.
7. It is prohibited to engage acquisition and peddler’s trade at the Sky Hotel Krakow.
8. It is forbidden to make excessive noise in Sky Hotel Krakow, cause unpleasant smell, or other things that irritate the other guests.
9. Guests cannot take away food or drinks issued or purchased from Dining Room/Bar into the rooms or other areas of Sky Hotel Krakow.
10. Guests are not allowed to make any changes in the rooms and their equipment.
11. Any disputes are governed by the provisions of the Civil Code.

GENERAL POLICIES FOR BOOKINGS SKY HOTEL KRAKOW

Following document regulates the conditions of making, cancelling, payment and validity of bookings

POSSIBLE WAYS OF BOOKING ROOMS IN SKY HOTEL KRAKOW

Booking can be done by:

1. filling and accepting booking form on www.skyhotelkrakow.pl website,
2. transferring booking request in written form, by fax or e-mail,
3. phone
4. personally, requesting booking at Sky Hotel Krakow reception,

After making booking, according to one of procedures listed above, Sky Hotel Krakow will send to provided e-mail address or fax number preauthorisation form (preliminary booking confirmation) except in case of procedure “4” listed above.

Necessary condition for making Sky Hotel Krakow law binding booking is filling proper form. Booker is obliged to remit amount equal to total cost of reservation.

Special booking and payment conditions may apply to special offers.

Guest making reservation in Sky Hotel Krakow is obliged to confirm in written form, that provided credit/debit card has not been stolen, was used with the permission of the rightful owner and belongs to the person whose data appears on the card. It means that, while making the payment in Sky Hotel Krakow the card was not used by an unauthorised person.

In case of remitting the payment using bank transfer, payment should be done using following Sky Hotel Krakow bank account details:

Bank account: Alior Bank Spółka Akcyjna
BIC/SWIFT: ALBPPLPW, IBAN: PL 05 2490 0005 0000 4530 9516 4849 

In case of payment using the online payment link service: Pay By Link, the following is informed:

The merchant accepts payments for reservations using the EspagoLink system, the payment operator is Elavon Financial Services Designated Activity Company (Limited Liability Company with a Designated Object of Activity) Branch in Poland [and in the case of using Przelewy24 - PayPro S. A.]. After making the reservation (non-refundable, in the reservation system, by phone, etc.), you will receive (e.g. to the e-mail address used during the reservation) a personalized link (with instructions), using which you should pay for the reservation by payment card (or bank transfer) on the website with SSL security.

In the case of payment using the an online payment service, the following is informed:

the payment card operator is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000347935, NIP 7792369887, REGON 301345068

Complaints related to electronic payment and the operation of the website should be directed to:

• in writing to the address of the Owner of Sky Hotel Krakow or

• in electronic form via e-mail to the following address: info@skyhotelkrakow.pl

It is recommended to include in the description of the complaint: (1) information and circumstances of the subject of the complaint, in particular the type and date of the defect or irregularity; (2) requests; and (3) contact details of the person submitting the complaint - this will facilitate and speed up the consideration of the complaint by the Merchant. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint. The response to the complaint by the owner of Sky Hotel Kraków takes place immediately, no later than within 14 calendar days from the date of its submission. In the case of non-refundable bookings, the Guest is charged in accordance with the booking conditions - for the entire booking in accordance with point II and point 2 of these regulations.

Transaction data: type, payment card number, expiry date, CVV number (three-digit code on the back of your payment card) are entered on a secure encrypted page using the SSL protocol. Sky Hotel Kraków does not store or process payment card numbers, but only information about the card type and the last 4 digits of its number.

Reservation will not become guaranteed in case of lack of prepayment or funds on provided credit card. In all remaining and not mentioned above cases, full payment during check in is required. In order to freely use any additional services offered by Sky Hotel Krakow (open bar, minibar), preauthorisation on credit card or cash deposit equal to possible costs of given services is required.

Cost of all additional services will be based on available at the day of booking price list.

BOOKING CANCELLATION

Booking cancellation policy

1) Standard Offer:

1. a) changes or free of cost cancellation are possible till 2 days before arrival, 12:00 local time
2. b) in case of no-show Sky Hotel Krakow reserves right to not refund prepayment for the first night of every booked room or charge provided credit card for amount equal to the total cost of first night of every booked room

2) Guaranteed Offer:

1. a) changes or free of cost cancellation are not possible
2. b) in case of no-show Sky Hotel Krakow reserves right to not refund prepayment

Additional cancellation policy may apply to special offers.

In order to cancel or change reservation, Guest should contact reception using:

info@skyhotelkrakow.pl

phone: +48 12 306 55 00 / +48 512 891 212

in case of correct cancellation according to rules above, prepayment will be refunded immediately the same way prepayment was done.

Fee for cancellation will be deducted from payment according to rules above or from provided credit card. In order to make cancellation valid, written information is required.

Shortening stay

Free of cost of shortening the stay is possible only in case of Standard Offer. In order to shorten the stay free of cost, reception should receive such information before 12:00 local time at they day of requested check out. Request to shorten stay made after 12:00 will not be considered valid. Shortening stay is not possible in case of Guaranteed offer, what means the charge will remain unchanged.

Personal information

During the process of making reservation, booker agrees to store personal data in Sky Hotel Krakow secured database. Provided data will be used only to complete reservation process and marketing purposed according to rules described in “regulations from 28.09.1997r. about protecting personal data”.

Acceptance of Terms & Conditions

Making reservation means acknowledging Terms & Conditions, while singing registration card during check-in means accepting and abiding rules according to Sky Hotel Krakow Terms & Conditions.

MISCELLANEOUS INFORMATION

Check in starts at 14:00, check out ends at 12:00.

Prices provided in price list are given in gross value.

Sky Hotel Krakow reserves right to change and use different price list for periods such as holidays, summer or long weekends.

Provided prices include (except certain offers):

-                accommodation in comfortable room with all his amenities,

-                luggage room,

-                free of charge wireless Internet connection

Children 0-3 years old – breakfast free of charge,

Children 4-12 years old – breakfast 50% off the price,
Children 13-17 years old – breakfast 75% off the price,

Adults 18 years old or older – full breakfast price,

Children 0-3 years old - accommodation with no additional charges, baby bed free of charge,

Children 4-12 years old – sleeping with parents in same bed – free of charge,

Children 13 years old or older – full accommodation price.

Unassisted check in can be done only by at least 18-year-old Guests, confirmed with proper identity card.

Payment for accommodation, including extending stay, should be done at the check in. Any other services should be paid before check-out.

Any complaints should be addressed to:

info@skyhotelkrakow.pl or by phone. +48 12 306 55 00 / +48 512 891 212

INFORMATION CLAUSE FOR THE CLIENTS OF SKY HOTEL KRAKÓW

Pursuant to Article 13(1) and (2) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as GDPR, this is to inform that:

1. The controller of your personal data processed in connection with the provision of hotel services is Sunshine Property sp. z o.o. with its registered office at ul. Lubicz 9, 31-034 Kraków (phone: 12 306 5500, info@sunshineproperty.pl).
2. Sky Hotel Kraków has its Data Protection Officer, who can be contacted by e-mail at info@sunshineproperty.pl or by traditional mail sent to ul. Lubicz 9, 31-034 Kraków, with an annotation reading “IOD” (“DPO”) on the envelope.
3. Your personal data will be processed pursuant to Article 6(1)(c) and Article 9(2)(g) of GDPR for the purpose of the provision of hotel services/carrying out the delivery defined in the agreement you have concluded with us and which we perform or performed for your benefit or on the grounds of a business relationship we have established with you with a view to conclude such an agreement, which is our legitimate interest on the grounds of GDPR. Moreover, the said data are processed to enable the pursuit of claims related to the agreement and to document the completion of the service/delivery for tax purposes. If you have given your consent to have your personal data processed for marketing and/or profiling purposes, Sky Hotel Kraków will process your data to send you marketing communication and commercial information about its products and services and for profiling purposes accordingly. The legal grounds for the processing of personal data is the accommodation service/delivery agreement which you have concluded with us and which we perform or performed for your benefit. The legal grounds for the processing of personal data used for marketing and/or profiling purposes is your consent. At the same time, this is to inform you that you may withdraw your consent at any time, and the withdrawal of your consent does not affect the lawfulness of any processing that took place before you withdrew your consent.
4. The recipients of your personal data may be: the company providing management services, companies providing IT support services to Sky Hotel Kraków and software suppliers, companies providing accounting services, companies providing transportation or taxi services if a guest orders a transportation service or package shipment/delivery, law firms.
5. Your personal data acquired in connection with the concluded accommodation service agreement will be processed until the expiry of tax claims or civil-law claims, whichever of the two expires later, and the personal data acquired on the basis of a consent to the processing of data for marketing purposes will be processed throughout the period of validity of the consent to the processing of data for marketing and/or profiling purposes.
6. You have the right to access your personal data and to rectify them, erase them or restrict the processing thereof, to object to the processing thereof, and to lodge a complaint with the relevant supervisory authority, which in this case is the Polish Data Protection Commissioner (PL: Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw. Provision of personal data is obligatory under the provisions of the law.
7. Sky Hotel Kraków does not intend to transfer personal data outside the EEA.
8. Provision of personal data is voluntary, but please be informed that if you decide not to provide your personal data, it may be impossible or difficult for us to perform an accommodation service/delivery agreement for your benefit.

Your personal data may be subject to automated decision-making, including profiling, as referred to in Article 22(1) and (4) of GDPR, which will be carried out in accordance with the mandatory provisions of law. Sky Hotel Kraków makes automated decisions on the basis of personal data, including profiling - unless you have not given your consent to profiling. Profiling involves the use of historical personal data acquired by Sky Hotel Kraków in connection with the provision of accommodation services to its guests.